Welcome to Flagler Hospital’s Emergency Care Center, where specially
trained emergency physicians, nurses, paramedics and technicians are here
to provide you with compassionate, quality, clinical care, 24 hours a
day, 7 days a week.
See the Physician First
We know that health emergencies are a scary and anxious time for patients
and their families - and that’s one reason we’ve redesigned
our process to ensure all our patients see a physician right away. We
call it Physician First Emergency Care. By seeing a physician first, our
patients can be more rapidly evaluated and know that your diagnosis, testing
and treatment plan is underway within minutes. To make sure you see a
doctor right away, we’ve changed some things that might be different
to you. The following information should help you understand what to expect
during your emergency care visit. What to Expect Upon arrival, please
check in at the reception desk. After we obtain a little information,
take your photograph and place an ID band on your wrist, you will be escorted
to the appropriate care area. Please note that your photo is an important
part of your health record, for your safety and privacy.
What to Expect
Upon arrival, please check in at the reception desk. After we obtain a
little information, take your photograph and place an ID band on your
wrist, you will be escorted to the appropriate care area. Please note
that your photo is an important part of your health record, for your safety
Most patients will go to our new physician assessment area. This area is
super-staffed to immediately assess your needs. If you need an x-ray or
a lab test, the physician will get those started. Due to space limitations
in this area, we will ask your family to wait for you in one of our lounge areas.
Once you’ve seen a doctor, you will be escorted to our new results
pending lounge. While there, we’ll continually reassess your needs
and do our best to help you stay as comfortable as possible. We appreciate
your patience. Completing tests and receiving results can take from one
to three hours, and sometimes longer for specialized tests.
Once your doctor has reviewed the results, he or she will take you to a
private area to discuss your diagnosis and treatment and go over your
discharge instructions if you are going home. Both your doctor and your
nurse will review this information with you, to make sure you understand
everything you need to know and also answer any questions you may have.
Please do not hesitate to ask any question at all. You are the most important
member of your care team. Before you go, you may need to complete some
final paperwork at our registration desk.
Observation & Admission
Sometimes, patients require longer monitoring, diagnostic testing, therapy
and assessment of symptoms. This allows your physician to make accurate
determinations whether further treatment as an inpatient is required,
or if you are ready to return home. If your illness requires admission
to the hospital, you may be transported to our transitional admissions
unit until an appropriate inpatient room for your condition is available.
Our Admission of Excellence Guide provides all the information you and
your family need to know about your hospital stay. Please ask for a copy
if you are admitted to the hospital and for some reason you don’t
Thank you for choosing Flagler Hospital. It is our privilege to care for you.
Our goal is to exceed your expectations in every way. We want to hear from
you. If you have concerns with your care or any of our services, please
contact your care team immediately. If you are not comfortable discussing
concerns with your care team, please contact the office of patient engagement
during regular business hours by calling 904-819-4789, or emailing firstname.lastname@example.org.
After hours, please ask to speak with the unit director or to the Nursing
Supervisor on duty.