General Information FAQs

What should I bring with me when being admitted or registered for services?

You may be asked to present a form of picture ID such as a driver’s license, military ID card, etc., at the time of admission/registration to ensure accurate identification of your medical records in our computer system and to protect against identity theft. Please also make sure to have your insurance cards, doctor’s orders, and cash/check/credit card (Visa, MasterCard, Discover or American Express) to cover any insurance co-payment/deductible due that is related to the services you will be having. Please do not bring any valuables.

I have been a patient several times at Flagler Hospital. Why am I asked for identification and insurance cards each time I visit?

Your insurance and demographic information is retained in our computer system from your previous visits. However, insurance coverage can change frequently depending on employer group renewals, personal coverage choices and particular reasons for the encounter such as worker compensation. Therefore, it is vital that we capture the correct insurance information for each visit so that we can obtain appropriate payment from your coverage plan. We also want to be sure that we have the current demographic information in the event we need to contact you.

Customer satisfaction is most important to Flagler Hospital, and our quality service does not stop after medical services have been performed. We in the Patient Financial Services Department know that your satisfaction with the medical services can be affected negatively if you have a less than positive experience with the billing office. We do our best to make sure we have all the correct information initially, so the billing process will go smoothly.