General Information FAQs
What should I bring with me when being admitted or registered for services?
You may be asked to present a form of picture ID such as a driver’s
license, military ID card, etc., at the time of admission/registration
to ensure accurate identification of your medical records in our computer
system and to protect against identity theft. Please also make sure to
have your insurance cards, doctor’s orders, and cash/check/credit
card (Visa, MasterCard, Discover or American Express) to cover any insurance
co-payment/deductible due that is related to the services you will be
having. Please do not bring any valuables.
I have been a patient several times at Flagler Hospital. Why am I asked
for identification and insurance cards each time I visit?
Your insurance and demographic information is retained in our computer
system from your previous visits. However, insurance coverage can change
frequently depending on employer group renewals, personal coverage choices
and particular reasons for the encounter such as worker compensation.
Therefore, it is vital that we capture the correct insurance information
for each visit so that we can obtain appropriate payment from your coverage
plan. We also want to be sure that we have the current demographic information
in the event we need to contact you.
Customer satisfaction is most important to Flagler Hospital, and our quality
service does not stop after medical services have been performed. We in
the Patient Financial Services Department know that your satisfaction
with the medical services can be affected negatively if you have a less
than positive experience with the billing office. We do our best to make
sure we have all the correct information initially, so the billing process
will go smoothly.