Welcome to the Office of Patient Engagement

At Flagler Hospital, we understand that hospitalization can be an anxious time for patients and their families. Our Office of Patient Engagement is here to help make your experience the very best it can be. From providing outreach and educational resources before, during and after your stay, to helping out-of-town patients arrange accommodations, or simply offering comfort measures and spiritual support, our team is here for you.

Please think of our patient advocates and patient engagement associates as your healthcare partners— offering reassurance, information, support and compassion. We will help ensure that all the needs of you and your loved ones are met, and work to exceed your expectations during every aspect of your stay. We also encourage you to sign up for our patient health portal. If you have any trouble with this at all, we are happy to assist. To reach a patient advocate or engagement associate, dial 904-819-4789, or email patientfeedback@flaglerhospital.org.

If you are traveling from out of town for surgery, or have extended family who may need help locating hotels or services during your hospitalization, we are happy to assist. Please contact our concierge service at 904-819-4789.

Spiritual Care

Our patient engagement office also includes a team of chaplains, who generously volunteer their time at Flagler Hospital, recognizing that when a physical health issue occurs, people are often affected spiritually as much as they are physically. Flagler Hospital believes in the treatment of the whole person - body, mind, and spirit. You can learn more about our spiritual care offerings by clicking here.

Compliments & Concerns

The best time to address any concern is when it happens. If you have questions about your care, your service or even your food, ask questions of your care team immediately. We encourage every member of the Flagler Hospital team to exhibit the tenants of iCARE:

Compassionate, Always listening, Responsive and Empowered to ensure every patient and their loved ones have the best possible experience during their stay. If you are not comfortable discussing concerns with your care team, please contact the office of patient engagement immediately by calling 904-819-4789, or emailing patientfeedback@flaglerhospital.org.

Flagler Hospital is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If you wish to contact JCAHO regarding a concern you might have, or if you wish to request a public information interview, you or your legal representative may contact them at:

The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jcaho.org

Any patient or legal representative of a patient may address his/her concerns directly to the State Survey and Complaint agencies or the Board of Medicine at:

Florida Board of Medicine

Medical Quality Assurance
4025 Bald Cypress Way
Tallahassee, FL 32399-3250
Phone: 850-414-1976 or 888-419-3456

Agency for Healthcare Administration

2727 Mahan Drive
Tallahassee, FL 32308
Phone: 888-419-3456



Any Medicare beneficiary or their legal representative may contact the Quality Improvement Organization (QIO)regarding quality of care issues, coverage decisions, and to appeal premature discharge. The QIO may be contacted at:


Florida Medical Quality Assurance, Inc.
5201 W Kennedy Boulevard, Suite 900 Tampa, FL 33609
Phone: 800-844-0795

Patient's Bill of Rights and Responsibilities

Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility.

Click here to read a summary of your rights and responsibilities »

Flagler Hospital Ethics Handbook

There are times, in the course of caring for patients and their families, when ethical issues arise regarding care and/or treatment rendered. The Flagler Hospital Ethics Committee has been established to assist the clinical staff and our patients in resolving these issues.This handbook has been prepared by the Flagler Hospital Ethics Committee to provide staff and our community with easy access to information about the Committee. It also provides information regarding guidelines and policies that have been adopted by this institution for responding to ethical issues in the care of patients.

Click here to read a copy of Flagler Hospital's Ethics Handbook