Flagler Hospital St. Augustine News and Events Site Map Privacy Policy Contact Us Login
Flagler Hospital St. Augustine, FL
Patient Services
Community Health Data
Financial Assistance Information
Financial Counseling
Gift Shop
On-Line Bill Payment
Patient Advocacy
Patient and Community Education
Smoking Cessation Program
Spiritual Care
Special Services
Thrive! Celebrating Health on the First Coast
Visitor Information
Bariatric Surgery Center
Cancer Center
Heart Center
Maternity Services
Orthopedic Surgery Center
Sinus Center
Font Size Printer friendly version

Patient Advocacy

If you have a concern about your care at Flagler Hospital, we urge you to inform us immediately so that we may resolve any problems quickly.

There are several avenues available to address your concerns.

The most direct step is to speak to your physician, the head nurse, or a department director. The hospital administrative offices can help connect you to the appropriate person.

Flagler Hospital is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If you wish to contact JCAHO regarding a concern you might have, or if you wish to request a public information interview, you or your legal representative may contact them at:

The Joint Commission

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jcaho.org

Any patient or legal representative of a patient may address his/her concerns directly to the State Survey and Complaint agencies or the Board of Medicine at:

Florida Board of Medicine

Medical Quality Assurance
4025 Bald Cypress Way
Tallahassee, FL 32399-3250
Phone: 850-414-1976 or 888-419-3456

Agency for Healthcare Administration

2727 Mahan Drive
Tallahassee, FL 32308
Phone: 888-419-3456



Any Medicare beneficiary or their legal representative may contact the Quality Improvement Organization (QIO)regarding quality of care issues, coverage decisions, and to appeal premature discharge. The QIO may be contacted at:


Florida Medical Quality Assurance, Inc.
5201 W Kennedy Boulevard, Suite 900 Tampa, FL 33609
Phone: 800-844-0795

Patient's Bill of Rights and Responsibilities

Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility.

Click here to read a summary of your rights and responsibilities ยป

Flagler Hospital Ethics Handbook

There are times, in the course of caring for patients and their families, when ethical issues arise regarding care and/or treatment rendered. The Flagler Hospital Ethics Committee has been established to assist the clinical staff and our patients in resolving these issues.This handbook has been prepared by the Flagler Hospital Ethics Committee to provide staff and our community with easy access to information about the Committee. It also provides information regarding guidelines and policies that have been adopted by this institution for responding to ethical issues in the care of patients.

Click here to read a copy of Flagler Hospital's Ethics Handbook

Policy on Charity Care:

It is the mission of Flagler Hospital to serve the health care needs of the people in our community. In accordance with this objective, we strive to serve the health care needs of everyone. Patients without insurance or with limited insurance may be given discounts based on their financial circumstances and the federal poverty guidelines.

Our financial counselors can assist you in applying for a discount.