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Financial Counseling

Financial Counseling is available through Flagler Hospital's Patient Financial Services Department. If you have any questions regarding financial or insurance matters, please call the Patient Financial Services Department at 904-819-4539 or toll-free at 844-223-5349 between the hours of 8:00am and 5:00pm. For your convenience, a Financial Counselor is physically located on the first floor of the Patient Tower at Booth #1 and additional Financial Counselors are available at 2155 Old Moultrie Road, Suite 103, between the hours of 8:00am and 4:30pm.

Patients with Insurance or Medicare

We will bill your insurance carrier for the cost of your hospital stay. However, you are required to pay any charges not covered by insurance. It is necessary that arrangements be made for settling your bill before discharge from the hospital.

Throughout your stay, your case is being periodically reviewed to determine whether hospitalization continues to be necessary. If hospitalization is determined no longer necessary after consultation with your physician, insurance benefits may be terminated. This does not mean you must leave the hospital, however, you will be responsible for any further charges since your insurance carrier will no longer reimburse for your stay.

Your Hospital Bill

Your hospital bill pays many skilled people serving you 24 hours a day. It pays for modern drugs and advanced equipment needed for your health care, carefully planned meals and personalized, around-the-clock professional care.

Your hospital bill will include all of the hospital charges for treatment and services rendered to you. The bill does not include charges for physicians involved in your care such as your personal physician, surgeon, pathologist, anesthesiologist, radiologist, or other physician consultants. You will receive separate bills from these physicians.