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Flagler Hospital St. Augustine, FL
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Patient Services

At Flagler Hospital, we understand that hospitalization can be an anxious time for patients and their families. Our Office of Patient Engagement is here to help make your experience the very best it can be. From providing outreach and educational resources before, during and after your stay, to helping out-of-town patients arrange accommodations, to offering comfort measures and spiritual support, our team is here for you.

Please think of our patient advocates and patient engagement associates as your healthcare partners— offering reassurance, information, support and compassion. We will help ensure that all the needs of you and your loved ones are met, and work to exceed your expectations during every aspect of your stay. To reach a patient advocate or engagement associate, dial 904-819-4789, or email patientfeedback@flaglerhospital.org.

If you have extended family who may need help locating hotels or services during your hospitalization, we are happy to assist. Please contact our concierge service at 904-819-4789.

Florida Agency for Health Care Administration (AHCA)

The AHCA serves as the chief health policy and planning entity in Florida. The agency is responsible for administering Medicaid, licensing and regulating health facilities and providing information to residents about the quality of health care they receive in the state. The website contains performance and outcome data for health care facilities in Florida as well as information on selected medical conditions and procedures. Learn more at www.floridahealthfinder.gov.

Community Health Needs Assessment

From July 2013 through September 2014, the St. Johns County Health Leadership Council completed a comprehensive, county-wide Community Health Assessment using a nationally recognized approach call MAPP (Mobilizing for Action through Planning and Partnerships). The Council then used the data collected in the County Health Assessment to develop a Community Health Improvement Plan. Click here to view the 2014 Assessment