About Our Pricing Commitment

At Flagler Hospital, our mission is to provide the best patient experience with the best staff. We know that especially today, when so many people are uninsured or underinsured, it is important for individuals to have healthcare pricing information. We are committed to making this information available to our patients so they can better anticipate and understand their financial responsibilities and make informed healthcare decisions. To make this process more transparent and help patients understand their personal out-of-pocket responsibility, the hospital will make available price quotes in advance of services being provided and in compliance with federal law.*
Our Financial Advocates welcome questions and are available to provide assistance. To obtain a price quote, please contact the Patient Financial Services Department at 904-819-4539, Monday through Friday, 8:00 a.m. to 4:30 p.m. You can also contact us through email at billing@flaglerhospital.org.
In order to provide estimates that are as accurate as possible, we request that the following information be provided to us:
  • Detailed description of the test(s)/procedure(s) being ordered by the doctor,
  • Doctor’s name and office phone number,
  • And insurance information (if any), including insurance company name and phone number, policy holder name, policy number and group number located on the insurance card.
The hospital estimate will provide the patient/consumer with the following:
  • The estimated financial responsibility for the procedure/service based on the average charge.
    • Patients with health insurance will be quoted an estimated amount that will be due to the hospital at the time of service based on the deductible, co-pay or co-insurance amounts established by their health insurance plan.
    • Patients who do not have health insurance will be quoted a predetermined estimated amount that will be due to the hospital at the time of service. (Financial Advocates are also available to discuss with patients their eligibility for certain programs like Medicaid or Flagler Hospital Financial Assistance).
Flagler Hospital has a legal obligation under Florida Law to furnish an estimate of charges within seven (7) days upon request of any patient or if the hospital has determined that the patient is uninsured.
Estimates will not include any services related to complications that may occur during the procedure/service. Also, charges for physician fees such as a surgeon, pathologist, anesthesiologist or radiologist will not be included. These charges will be billed separately by the specific provider. Due to these factors, estimates are not exact and cannot be interpreted as a bill or exact cost for services. Instead, this service is offered to help simplify the financial aspect of hospital visits so patients are able to focus on their healthcare.
*Affordable Care Act, Section 2718(e) of the Public Service Act