Payment and Billing FAQs

Does Flagler Hospital charge for making a payment online?

No, there is no charge for making a payment online.

When will my payment be posted to my account?

Your payment will normally post to your account within three to five business days of the transaction. A receipt confirming your payment will also be emailed to you immediately. You also have the option to print out a receipt at the time of payment.

Who can I call for information and assistance with my account or questions about my bill?

You may call our Billing Customer Service Department at 904.819.4539 or 855.438.2565. Our Patient Account Representatives are available to assist you Monday through Friday, 8:00 a.m. to 4:30 p.m.

Where do I find the verification number on my credit card?

The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

How and when will I know what I owe the hospital?

Scheduled patients will be contacted about estimated out-of-pocket costs before arriving at the hospital. Please be aware that estimated amounts can change once treatment is received. Elective procedures may be rescheduled if a payment is not received in advance. Our Pre-Registration staff will verify your health benefits with your insurance company along with your demographical data. This will ensure that your information is accurate and up to date. This is the ideal time to settle your patient liability so that on the day of your appointment, your care can be your number one priority during your visit to Flagler Hospital.

How much of my bill will I have to pay after insurance?

For those patients with insurance, we will file your insurance shortly after your visit, using the information we verified with you. After your insurance company pays their portion of your bill (usually within 30 to 60 days of receiving our claim), you should receive some type of explanation of benefits from them, which will indicate what was billed, what they paid, and what your portion is. Shortly after that, you will receive a statement from the hospital indicating the balance due from you less any amount you paid at the time of service. Payments may be made by cash, personal check, MasterCard, Visa, Discover or American Express.

What if I cannot pay the entire balance due as reflected on my statement?

If you cannot pay the entire balance owed, we ask that you contact us to arrange a mutually agreeable payment plan. Our Patient Account Representatives are well trained to assist you in exploring the best payment option for you or screen you for the financial assistance you may need to pay your hospital bill. However, we can only help if you contact us immediately upon receiving your statement. So, please do not hesitate to call us at 904.819.4539 or 855.438.2565.

What happens if I don’t make payment arrangements or my balance remains unpaid?

If no payment arrangements are made, the account will be placed with a collection agency. If for any reason you are unable to pay your bill on time, please contact us at 904.819.4539 or 855.438.2565.

What if I have an existing payment arrangement plan and I have a balance on another account?

You must contact a Patient Account Representative each time you incur a balance on a new account. Accounts are not automatically placed into payment arrangements based on an existing account. Existing payment plans cannot be combined with a new balance.

Why am I getting so many bills from different providers?

During your hospital visit, other professionals were involved with your care and they have their own billing office. These other professionals may include, but are not limited to, radiologists, pathologists, cardiologists, anesthesiologists, ambulance services, etc. These providers bill separately, and in most cases, the hospital Patient Financial Services Department is not able to assist you with these claims. You are better served by contacting their billing offices directly at the phone numbers provided on their bill to you.

Why am I getting a bill from the hospital? I was not a patient there.

Many local physicians will send specimens (blood, urine and stool) to the laboratory at Flagler Hospital. The bill you are receiving is for running the tests.

I have Florida Medicaid Share of Cost/Medically Needy. What does that mean?

Individuals enrolled in the Medically Needy Program have income or assets that exceed the limits for regular Medicaid. A certain amount of medical bills must be incurred each month before Medicaid is approved. This is your ‘share of cost’. Your share of cost is the amount of medical bills you must have before Medicaid will pay any of your other incurred medical bills for you. Your share of cost works like a deductible on a health insurance policy. You must incur medical expenses equal to the amount of your share of cost each month before you can become eligible for Medicaid for the rest of the month. Your share is based on your family’s monthly income.

I have an out-of-state Blue Cross policy, why does Flagler Hospital continue to file my claims through Blue Cross of Florida?

Flagler Hospital has a contractual agreement with Blue Cross of Florida (BCBSFL) specifically that allows for discounts to your hospital bills. We do not have contracts with other out-of-state Blue Cross plans. Therefore, by filing your claims through the local Blue Cross plan, your out-of-state Blue Cross plan can take advantage of our BCBSFL contract rates. We file the claim to BCBSFL. Then BCBSFL coordinates with your home plan to determine coverage and for payment to be made to the hospital. We are unable to file directly to your home plan since they would likely deny payment altogether or pay at a non-contracted rate, which would ultimately result in more out-of pocket expenses to you.

Who do I call if I have a question about my insurance coverage?

Look on your insurance card for your carrier's Customer Service telephone number. You may also want to refer to your Plan Booklet.

For those who do not have insurance.

Flagler Hospital offers self-pay discounts and affordable payment plans. A down payment is required prior to or at the time of service. Financial Advocates are available prior to your service to assist you with qualifying and applying for state and local funding.

Flagler Hospital is committed to providing charity care to persons who have healthcare needs and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay, for medically necessary care based on their individual financial situation. Please contact our Financial Advocates regarding eligibility for financial assistance/charity care at 904-819-4539 or click here.