Payment and Billing FAQs
Does Flagler Hospital charge for making a payment online?
No, there is no charge for making a payment online.
When will my payment be posted to my account?
Your payment will normally post to your account within three to five business
days of the transaction. A receipt confirming your payment will also be
emailed to you immediately. You also have the option to print out a receipt
at the time of payment.
Who can I call for information and assistance with my account or questions
about my bill?
You may call our Billing Customer Service Department at 904.819.4539 or
855.438.2565. Our Patient Account Representatives are available to assist
you Monday through Friday, 8:00 a.m. to 4:30 p.m.
Where do I find the verification number on my credit card?
The card verification number is a three-digit number on the back of Visa/MasterCard/Discover
or a four-digit number on the front of American Express.
How and when will I know what I owe the hospital?
Scheduled patients will be contacted about estimated out-of-pocket costs
before arriving at the hospital. Please be aware that estimated amounts
can change once treatment is received. Elective procedures may be rescheduled
if a payment is not received in advance. Our Pre-Registration staff will
verify your health benefits with your insurance company along with your
demographical data. This will ensure that your information is accurate
and up to date. This is the ideal time to settle your patient liability
so that on the day of your appointment, your care can be your number one
priority during your visit to Flagler Hospital.
How much of my bill will I have to pay after insurance?
For those patients with insurance, we will file your insurance shortly
after your visit, using the information we verified with you. After your
insurance company pays their portion of your bill (usually within 30 to
60 days of receiving our claim), you should receive some type of explanation
of benefits from them, which will indicate what was billed, what they
paid, and what your portion is. Shortly after that, you will receive a
statement from the hospital indicating the balance due from you less any
amount you paid at the time of service. Payments may be made by cash,
personal check, MasterCard, Visa, Discover or American Express.
What if I cannot pay the entire balance due as reflected on my statement?
If you cannot pay the entire balance owed, we ask that you contact us to
arrange a mutually agreeable payment plan. Our Patient Account Representatives
are well trained to assist you in exploring the best payment option for
you or screen you for the financial assistance you may need to pay your
hospital bill. However, we can only help if you contact us immediately
upon receiving your statement. So, please do not hesitate to call us at
904.819.4539 or 855.438.2565.
What happens if I don’t make payment arrangements or my balance remains unpaid?
If no payment arrangements are made, the account will be placed with a
collection agency. If for any reason you are unable to pay your bill on
time, please contact us at 904.819.4539 or 855.438.2565.
What if I have an existing payment arrangement plan and I have a balance
on another account?
You must contact a Patient Account Representative each time you incur a
balance on a new account. Accounts are not automatically placed into payment
arrangements based on an existing account. Existing payment plans cannot
be combined with a new balance.
Why am I getting so many bills from different providers?
During your hospital visit, other professionals were involved with your
care and they have their own billing office. These other professionals
may include, but are not limited to, radiologists, pathologists, cardiologists,
anesthesiologists, ambulance services, etc. These providers bill separately,
and in most cases, the hospital Patient Financial Services Department
is not able to assist you with these claims. You are better served by
contacting their billing offices directly at the phone numbers provided
on their bill to you.
Why am I getting a bill from the hospital? I was not a patient there.
Many local physicians will send specimens (blood, urine and stool) to the
laboratory at Flagler Hospital. The bill you are receiving is for running
I have Florida Medicaid Share of Cost/Medically Needy. What does that mean?
Individuals enrolled in the Medically Needy Program have income or assets
that exceed the limits for regular Medicaid. A certain amount of medical
bills must be incurred each month before Medicaid is approved. This is
your ‘share of cost’. Your share of cost is the amount of
medical bills you must have before Medicaid will pay any of your other
incurred medical bills for you. Your share of cost works like a deductible
on a health insurance policy. You must incur medical expenses equal to
the amount of your share of cost each month before you can become eligible
for Medicaid for the rest of the month. Your share is based on your family’s
I have an out-of-state Blue Cross policy, why does Flagler Hospital continue
to file my claims through Blue Cross of Florida?
Flagler Hospital has a contractual agreement with Blue Cross of Florida
(BCBSFL) specifically that allows for discounts to your hospital bills.
We do not have contracts with other out-of-state Blue Cross plans. Therefore,
by filing your claims through the local Blue Cross plan, your out-of-state
Blue Cross plan can take advantage of our BCBSFL contract rates. We file
the claim to BCBSFL. Then BCBSFL coordinates with your home plan to determine
coverage and for payment to be made to the hospital. We are unable to
file directly to your home plan since they would likely deny payment altogether
or pay at a non-contracted rate, which would ultimately result in more
out-of pocket expenses to you.
Who do I call if I have a question about my insurance coverage?
Look on your insurance card for your carrier's Customer Service telephone
number. You may also want to refer to your Plan Booklet.
For those who do not have insurance.
Flagler Hospital offers self-pay discounts and affordable payment plans.
A down payment is required prior to or at the time of service. Financial
Advocates are available prior to your service to assist you with qualifying
and applying for state and local funding.
Flagler Hospital is committed to providing charity care to persons who
have healthcare needs and are uninsured, underinsured, ineligible for
a government program, or otherwise unable to pay, for medically necessary
care based on their individual financial situation. Please contact our
Financial Advocates regarding eligibility for financial assistance/charity
care at 904-819-4539 or