Patient Advocacy

If you have a concern about your care at Flagler Hospital, we urge you to inform us immediately so that we may resolve any problems quickly.

There are several avenues available to address your concerns.

The most direct step is to speak to your physician, the head nurse, or a department director. The hospital administrative offices can help connect you to the appropriate person.

You may also contact the Customer Relations Department by calling 819-4789.

Flagler Hospital is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If you wish to contact JCAHO regarding a concern you might have, or if you wish to request a public information interview, you or your legal representative may contact them at:

One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jcaho.org

Any patient or legal representative of a patient may address his/her concerns directly to the State Survey and Complaint agencies or the Board of Medicine at:

Medical Quality Assurance
4025 Bald Cypress Way
Tallahassee, FL 32399-3250
Phone: 850-414-1976 or 888-419-3456

2727 Mahan Drive
Tallahassee, FL 32308
Phone: 888-419-3456

http://ahca.myflorida.com/Contact/call_center.shtml

Any Medicare beneficiary or their legal representative may contact the Quality Improvement Organization (QIO)regarding quality of care issues, coverage decisions, and to appeal premature discharge. The QIO may be contacted at:

Florida Medical Quality Assurance, Inc.
5201 W Kennedy Boulevard, Suite 900 Tampa, FL 33609
Phone: 800-844-0795